Terms of Service

1. About these terms

Atoll Software (https://atollsoftware.com.au) is operated by Seagrass Capital Holdings Pty Ltd trading as Atoll Software (ABN 33 687 788 496) ("we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of Atoll Software and everything provided through it (the "Service").

By using the Service, requesting anything through it or paying for it, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of a business or other organisation, you confirm that you are authorised to accept these Terms for it, and "you" includes that organisation.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for business use.

3. Using the Service

You must give us accurate information, including a valid email address that you are entitled to use, and keep it up to date.

If you have an account, you are responsible for keeping your sign-in details secure, for everything that happens under your account, and for telling us promptly at hello@atollsoftware.com.au if you suspect unauthorised access.

4. Acceptable use

When using the Service you must:

• comply with all applicable laws and regulations, including privacy and anti-spam laws;
• use the Service only for lawful, legitimate purposes;
• not attempt to gain unauthorised access to the Service, other accounts, or our systems or networks;
• not interfere with or disrupt the Service, or use automated means to access it at a volume that could impair it;
• not upload or transmit malware or other harmful code;
• not reverse engineer, decompile or disassemble the Service except where the law expressly permits it;
• not impersonate anyone or misrepresent your affiliation with any person or organisation;
• not resell, sublicense or provide the Service to others as a standalone service without our written permission.

5. Payments, refunds and cancellations

Prices are shown before you pay and are charged in the currency displayed. Payments are processed by Stripe; we never see or store your full card details. You are responsible for any taxes or bank charges that apply to your payment.

• One-off purchases are charged once and delivered when payment succeeds.
• Subscriptions, where offered, renew automatically at the end of each billing period until you cancel. You can cancel at any time; access continues until the end of the period you have paid for.
• We may change prices for future purchases. For subscriptions we will give you at least 30 days' notice before a price change takes effect.

Refunds: if something you paid for did not work as described, contact us at hello@atollsoftware.com.au within 14 days of purchase and we will fix it or refund you. Approved refunds go back to the original payment method, usually within 5 to 10 working days.

Nothing in these Terms limits any rights you have under consumer protection law, including the consumer guarantees under the Australian Consumer Law, which cannot be excluded.

If you dispute a charge with your bank before contacting us, we may suspend access to the related purchase while the dispute is resolved.

6. Your content and data

You keep ownership of the information you provide to the Service. You grant us a limited licence to use it only to provide, secure and improve the Service. We handle personal information in accordance with our Privacy Policy.

7. Service availability

We aim to keep the Service available and working well, but we cannot guarantee uninterrupted or error-free access. We may change, suspend or discontinue features, and may interrupt the Service for maintenance, updates or reasons beyond our control.

8. Intellectual property

The Service and its content, features and functionality, including text, graphics, logos and software, are owned by Seagrass Capital Holdings Pty Ltd trading as Atoll Software or its licensors and are protected by copyright, trade mark and other laws. These Terms do not give you any rights in them except the right to use the Service as allowed here.

9. Third-party services

The Service relies on, and may link to, services provided by third parties (such as payment processing and hosting). Their terms and privacy policies apply to your use of them, and we are not responsible for them.

10. Disclaimer of warranties

To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. The Service does not provide legal, financial or other professional advice.

11. Limitation of liability

To the fullest extent permitted by law, Seagrass Capital Holdings Pty Ltd trading as Atoll Software is not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, data or goodwill, arising from your use of or inability to use the Service.

To the extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim. Where the Australian Consumer Law applies and our liability cannot be excluded, it is limited, where permitted, to supplying the services again or paying the cost of having them supplied again.

12. Indemnity

You agree to indemnify Seagrass Capital Holdings Pty Ltd trading as Atoll Software against claims, losses and reasonable costs arising from your breach of these Terms, your misuse of the Service, or your infringement of anyone else's rights.

13. Suspension and termination

You may stop using the Service at any time. We may suspend or end your access if you breach these Terms, if required by law, or if your use puts the Service, us or others at risk. Sections that by their nature should survive (including payments, intellectual property, disclaimers, limitation of liability and indemnity) continue after termination.

14. Changes to these terms

We may update these Terms from time to time. We will post the new version here with a new effective date and, for material changes, tell you by email or through the Service. Continuing to use the Service after the changes take effect means you accept them.

15. Governing law and disputes

These Terms are governed by the laws of Western Australia, Australia, and the courts of Western Australia, Australia have non-exclusive jurisdiction over any dispute. Please contact us first: most concerns can be resolved quickly by email.

16. Contact us

Seagrass Capital Holdings Pty Ltd trading as Atoll Software (ABN 33 687 788 496). Questions about these Terms: hello@atollsoftware.com.au.