Privacy Policy
Effective date: 27 October 2026
This policy explains what personal information Seagrass Capital Holdings Pty Ltd trading as Atoll Software collects when you use Atoll Software, how we use and protect it, and the choices you have.
1. Who we are
Atoll Software (https://atollsoftware.com.au) is operated by Seagrass Capital Holdings Pty Ltd trading as Atoll Software (ABN 33 687 788 496), which is responsible for your personal information. Contact us about privacy at hello@atollsoftware.com.au.
2. Information we collect
- Information you give us: such as your email address, your name if you provide it, and anything you enter into forms or send to support.
- Payment information: payments are handled by Stripe, which collects your card details. We receive the payment status, amount, and the email and billing details you give Stripe; we never see or store your full card number.
- Technical information: your IP address, browser and device details, and records of requests to the Service, used to operate it securely and prevent abuse.
- Communications: messages you send us and your email preferences.
3. How we use your information
- to provide the Service, deliver what you ask for and process payments;
- to send service messages, such as receipts, deliveries and important notices;
- to keep the Service secure, including rate limiting and detecting fraud and abuse;
- to understand how the Service is used and improve it;
- to contact you about the Service or related products, only if you have opted in (you can opt out at any time);
- to comply with our legal obligations.
Where privacy law requires a legal basis (for example for visitors in the UK or EU), we rely on performing our contract with you, our legitimate interests in running and securing the Service, your consent for marketing, and compliance with legal obligations.
5. Where your information is stored
We store data in Australia (AWS Sydney region). Some of our service providers process information in other countries, including the United States. Where that happens we rely on their contractual commitments to protect it to a standard comparable to Australian privacy law.
6. Security
We protect information with industry-standard measures, including encryption in transit and at rest, access controls and least-privilege permissions, and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. How long we keep it
We keep personal information only as long as needed for the purposes above, then delete or de-identify it. Payment and tax records are kept for as long as the law requires.
8. Your rights
Depending on where you live, you can:
- access the personal information we hold about you;
- ask us to correct it if it is inaccurate;
- ask us to delete it;
- receive a copy in a portable format;
- object to or opt out of marketing at any time (every marketing email includes an unsubscribe link);
- complain to a privacy regulator, such as the Office of the Australian Information Commissioner (oaic.gov.au) or, in the UK, the Information Commissioner's Office (ico.org.uk).
To make a request, email hello@atollsoftware.com.au. We will respond within 30 days and may need to verify your identity first.
10. Children
The Service is not intended for anyone under 18. We do not knowingly collect personal information from children; if you believe a child has given us information, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. We will post the new version here with a new effective date and, for significant changes, tell you by email or through the Service.
12. Contact us
Seagrass Capital Holdings Pty Ltd trading as Atoll Software (ABN 33 687 788 496). Privacy questions and requests: hello@atollsoftware.com.au.